Frequently asked Questions and Answers
STATE FARM PREMIER SERVICE® PROGRAM
1.  What is the Contractor Invoice application?
2:  Does a Contractor on the SFPSP program have to use the Contractor Invoicing application?
3:  When does the Contractor Invoice application implement?
4:  How should State Farm review these invoices?
5:  Does a Contractor need to send the paper invoices to State Farm?
6:  Do Contractor's have to complete a screen for each invoice?
7:  What happens if a Contractor Invoice fails the review Process?
8:  How does a contractor get a State Farm B2B password?
9:  Can a Contractor get more than one ID and Password?
10:  What if a contractor forgets their password?
11:  What about B2B maintenance and downtime?
12:  How does State Farm review Contractor Invoices?
13:  When will the contractor get paid for submitted invoices?
14:  Whom does a contractor call for help?
Q: What is the Contractor Invoice application?
A: The Contractor Invoice application is for SFPSP Contractors to complete when non-national supplier materials are being used.
Q: Does a Contractor on the SFPSP program have to use the Contractor Invoicing application?
A: Yes, State Farm will no longer accept faxed, mailed or dropped off invoices for purchases from non-national suppliers. If a Contractor uses the national suppliers for all materials, they will not need to use the Contractor Invoice application.
Q:  When does the Contractor Invoice application implement?
A:  Use of the Invoice application begins the day the application is implemented and applies to all claims - new and existing SFPSP claims.
Q:  How should State Farm review these invoices?
A:  The same way as before - discrepancies should be looked into and problems reported to management. Management and the Coordinators will have more detail reports to review.
Q:  Does a Contractor need to send the paper invoices to State Farm?
A:  No, Contractor Invoices will go through an electronic review process and will be compared against needed materials to complete repairs. Paper invoices are to be saved by Contractor's as they may be subject to additional review.
Q:  Do Contractor's have to complete a screen for each invoice?
A:  Contractor's can use the Invoice application to send in several different Invoices on a single screen for the same claim. The application will require the Place of Purchase field to be completed for each item.
Q:  What happens if a Contractor Invoice fails the review Process?
A:  Same as today, State Farm Claim personnel will contact the contractor to discuss. Problems should continue to be reported to management.
Q:  How does a contractor get a State Farm B2B password?
A:  The State Farm B2B group will provide a temporary B2B ID and Password to all existing SFPSP contractors based on current information supplied by the State Farm Operation Centers. SFPSP Contractors will use their temporary ID and Password to log into the B2B website, where they will "register" by providing additional information about their workplace and also change their ID and Password to a permanent, user friendly ID and Password.
Q:  Can a Contractor get more than one ID and Password?
A:  Yes. The initial temporary ID and Password is for an "Administrator User." Once that ID and Password is registered, the Administrative User can call the B2B Help Desk (309 - 766-3903) and add as many additional Administrator and non - Administrators users as needed. Administrator users have the responsibility and the ability to add new users or delete existing users. Non - Administrator users cannot add or delete users and both can access and use the Invoice Application.
Q:  What if a contractor forgets their password?
A:  A contractor who forgets their password can call the B2B Help Desk at (309) 776 3903 and the telephone support personnel will assist the contractor getting logged in again.
Q:  What about B2B maintenance and downtime?
A:  B2B maintenance is normally done late Sunday evening when there less chance of users on the system. For unplanned outages, B2B can broadcast a message on the B2B homepage with information. This appears in bold red letters on the B2B homepage.
Q:  How does State Farm review Contractor Invoices?
A:  Contractor Invoices will go through the same Invoice review/ audit process as national material suppliers.
Q:  When will the contractor get paid for submitted invoices?
A:  Contractor invoices that have been approved will be considered after State Farm has received the signed SFPSP "Authorization to Pay". If there are special circumstances, discuss with a State Farm Claim Representative
Q:  Whom does a contractor call for help?
A:  Depends on the question. For problems accessing the State Farm B2B site, contact the State Farm B2B Technical Support area at 1-309 766- 3903. If there is a problem accessing the Contractor's Invoicing Home Page, or completing a screen, a contractor can e-mail Quest from their on-line help function. If there is a question concerning workflow or screen usage, a contractor Should contact their SFPSP Coordinator. Coordinator's can contact State Farm at 1-309-766-5405 to escalate questions. If the question concerns a contractors profile (corrections/updates) contractors should contact their SFPSP Coordinator, as they would today. In the event a PSP contractor has a question on claim handling or invoice status, they should contact their State Farm claim partner.
For Internal Use Only.